United States
Hyperwallet services are provided to users in the United States by PayPal, Inc., a licensed provider of money transfer services. All money transmission is provided by PayPal, Inc. pursuant to PayPal, Inc.’s licenses (NMLS ID #: 910457 https://www.nmlsconsumeraccess.org) in the following US jurisdictions:
You may view PayPal, Inc.'s licenses here.
State Complaints
For Alaska Residents Only:
If your issue is unresolved by calling Hyperwallet Support (1-877-546-8220), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: dbs.licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521
For California Residents Only:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
For Colorado Residents Only: Colorado Division of Banking
Online: https://banking.colorado.gov/
Telephone number: 303-894-7575
By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202
Colorado Consumer Complaint Notice
For Texas Residents Only: Texas Department of Banking
After first contacting Hyperwallet Support (1-877-546-8220), if you are a Texas resident and still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), https://www.dob.texas.gov.
European Economic Area
Hyperwallet services are provided to users in the European Economic Area by PayPal (Europe) S.à.r.l. et Cie, S.C.A., which may provide Payment Processing Services to you.
PayPal (Europe) S.à r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) is duly licensed as a Luxembourg credit institution in the sense of Article 2 of the law of 5 April 1993 on the financial sector as amended (the “Law”) and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier.
Making a Complaint Regarding PayPal Europe
To file a complaint, please contact the Customer Support Center for PayPal Europe before contacting your jurisdiction with a complaint.
There are several ways to contact PayPal Europe, which can be found by clicking here.
For EEA resident users only, if we fail to resolve your complaint to your satisfaction you may choose to escalate it by contacting one of the following:
- European Consumer Centre (ECC-Net). For EEA resident users only. You may obtain further information regarding the ECC-Net and how to contact them at (https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/european-consumer-centres-network_en).
- Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg. You can contact the CSSF at 283 Route d’Arlon, L-1150 Luxembourg. You may obtain further information regarding the CSSF and how to contact them at: https://www.cssf.lu or by visiting the EU’s Online Dispute Resolution site at https://ec.europa.eu/consumers/odr.
United Kingdom
Hyperwallet services are provided to users in the United Kingdom by PayPal UK Ltd, which may provide Payment Processing Services to you. PayPal UK Ltd is authorised and regulated by the Financial Conduct Authority (FCA) as an electronic money institution under the Electronic Money Regulations 2011 for the issuance of electronic money (firm reference number 994790), in relation to its regulated consumer credit activities under the Financial Services and Markets Act 2000 (firm reference number 996405) and for the provision of Cryptocurrency services under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (firm reference number 1000741). Some of PayPal UK Ltd’s products including PayPal Pay in 3 and PayPal Working Capital are not regulated by the FCA. PayPal UK Ltd’s company number is 14741686 and its registered address is Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.
Making a Complaint Regarding PayPal UK Ltd
To file a complaint, please contact the Customer Support Center for PayPal UK Ltd before contacting your jurisdiction with a complaint.
There are several ways to contact PayPal UK Ltd, which can be found by clicking here.
For UK resident users only, we will aim to respond to your complaint as quickly as possible; however, depending on the complexity of the issue, it may take up to 15 business days for payments-related complaints and up to 8 weeks for all other complaints. If there is any delay in our final response, we will send you an update on the progress. If we fail to resolve your complaint to your satisfaction you may refer your complaint to the Financial Ombudsman Service. The FOS is a free, independent service, which might be able to settle a complaint between you and us. You may obtain further information regarding the FOS and contact the FOS at http://www.financial-ombudsman.org.uk. Only for small to medium-sized enterprises (as defined by the FOS) with a seat in UK. You can also make a complaint to the Financial Conduct Authority. Information on contacting the Financial Conduct Authority can be found at https://www.fca.org.uk/contact.
Canada
Hyperwallet Systems Inc. is registered as a money services business with the Financial Transactions and Reports Analysis Centre (FINTRAC), no. M08905000, and with Revenu Québec, no. 10232. Hyperwallet Systems Inc. is a British Columbia-incorporated corporation, with a principal business address at 1200-475 Howe Street, Vancouver, BC V6C 2B3.
Making a Complaint Regarding Hyperwallet Systems Inc.
To file a complaint, please contact the Hyperwallet Customer Support Center here.
Australia
Hyperwallet Systems Australia Pty Ltd is registered with the Australian Securities and Investments Commission ("ASIC"), ABN 38 616 937 716, with a registered office at Level 24, 1 York Street, Sydney, NSW 2000, Australia. Hyperwallet Systems Australia Pty Ltd holds an Australian Financial Service ("AFS") license no. 499092.
Financial Services Guide
Access a copy of Hyperwallet Systems Australia Pty Ltd's Financial Services Guide here.
Making a Complaint Regarding Hyperwallet Systems Australia Pty Ltd
To submit a complaint, please review the Complaint Guide by clicking here.
To view the Complaint Guide in another language, click one of the options below:
